This Privacy Policy explains how Smileistry collects, uses, stores, and protects personal information when you use our website, contact us, submit an enquiry, book a consultation, or communicate with us about dental treatment.

1. Who we are

Smileistry SHPK is a dental clinic and treatment provider based in Tirana, Albania. For questions about this Privacy Policy or your personal data, you can contact us using the details at the bottom of this page.

2. Information we collect

We may collect personal details such as your name, phone number, email address, country, preferred language, appointment details, enquiry messages, photographs, x-rays, treatment interests, and any information you choose to share with us.

Where relevant to your enquiry or treatment planning, we may also process health-related information that you provide voluntarily, including dental history, medical history, medications, allergies, scans, x-rays, and treatment concerns.

3. How we collect information

We collect information when you fill in forms, book a call, send photos or documents, contact us by phone, WhatsApp, email, chat, social media, or otherwise interact with our website and services.

4. How we use your information

We use your information to respond to enquiries, arrange consultations, prepare preliminary treatment information, communicate with you, manage appointments, provide patient support, improve our services, maintain records, and comply with legal or regulatory obligations.

5. Health-related information

Dental photos, x-rays, scans, treatment notes, medical history, and similar information may be sensitive personal data. We process this information only where necessary for your enquiry, consultation, treatment assessment, patient care, or legal compliance.

6. Sharing information

We may share information with dentists, clinic staff, laboratories, appointment systems, communication providers, payment providers, professional advisers, or authorities where necessary for treatment, administration, support, legal compliance, or business operations.

We do not sell your personal data.

7. International communication

Because Smileistry may communicate with patients from different countries, your information may be processed through international communication tools such as email, WhatsApp, booking systems, CRM systems, or cloud services. We take reasonable steps to protect your information when using such tools.

8. Marketing communications

If you opt in or where permitted by law, we may contact you about your enquiry, appointments, treatment information, reminders, follow-ups, offers, or Smileistry updates. You can opt out of marketing communications at any time.

9. Cookies and analytics

Our website may use cookies, pixels, analytics, and similar technologies to operate the website, understand visitor activity, improve performance, measure advertising, and provide a better user experience. You can manage cookie preferences through your browser or our cookie tools where available.

10. How long we keep data

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including enquiry handling, patient communication, treatment records, legal obligations, accounting, dispute prevention, and business records.

11. Data security

We use reasonable technical and organisational measures to protect personal information. However, no website, email, messaging channel, or online system can be guaranteed to be completely secure.

12. Your rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, object to, or request a copy of your personal data. You may also withdraw consent where processing is based on consent.

13. Third-party links

Our website may link to third-party websites, maps, booking tools, messaging platforms, payment tools, or social media services. We are not responsible for the privacy practices or content of third-party services.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Smileistry SHPK
NUIS: M61607045D
Rruga Irfan Tomini 5, Tiranë 1020, Albania
Phone: +355 67 200 0600
Email: [email protected]