These Terms & Conditions govern your use of the Smileistry website and your interactions with Smileistry in connection with enquiries, consultations, treatment information, appointments, and related services. By using this website or contacting us through it, you agree to these Terms & Conditions.

1. Who we are

Smileistry (“Smileistry”, “we”, “us”, or “our”) is a dental clinic and treatment provider. References to our website include all pages, forms, booking tools, messaging channels, and digital content made available through Smileistry.

2. Website information

The information on this website is provided for general informational purposes only. We aim to keep content accurate and up to date, but we do not guarantee that all information, treatment descriptions, timelines, prices, or availability will always be complete, current, or error-free.

Website content does not constitute medical advice, diagnosis, or a guaranteed treatment outcome. Any decision about dental treatment should be made only after an appropriate clinical review and consultation.

3. No medical advice through the website

Information provided on this website, through contact forms, chat, WhatsApp, email, or similar communication channels is not a substitute for a professional examination, diagnosis, or treatment plan. Recommendations given before an in-person consultation are preliminary only and may change after clinical review, imaging, or further assessment.

4. Consultations and enquiries

When you submit an enquiry or request a consultation, you agree to provide information that is accurate, complete, and not misleading. We may rely on the information you provide when responding to your enquiry or preparing an initial assessment.

Submitting a form, sending photos, or booking a consultation does not create a doctor-patient relationship or guarantee that treatment will be offered.

5. Treatment suitability

All treatment is subject to professional assessment, medical suitability, clinical findings, and availability. Smileistry reserves the right to decide whether a requested treatment is appropriate, safe, or available in your case.

Estimated treatment plans, timelines, and indicative prices may change if further clinical findings, scans, x-rays, or health information affect the scope of treatment.

6. Pricing and estimates

Any prices, quotes, or cost ranges shown on this website or shared before a final consultation are indicative unless expressly confirmed in writing as final. Prices may vary depending on the patient’s condition, selected treatment, materials, laboratory work, additional procedures, or changes to the treatment plan.

Unless expressly stated otherwise, quoted prices do not automatically include travel, accommodation, prescriptions, third-party imaging, specialist referrals, financing costs, or follow-up treatment outside the original agreed scope.

7. Appointments, deposits, and cancellations

Appointments may require advance confirmation, documentation, or a deposit. If a deposit is requested, the applicable amount and conditions will be communicated to you separately.

If you need to cancel or reschedule, please notify us as early as possible. Late cancellations, missed appointments, or failure to attend may result in loss of deposit, rescheduling delays, or additional charges where permitted by applicable law and communicated in advance.

8. Patient responsibilities

By using our website and services, you agree that you will:

• provide truthful and complete personal, contact, and health-related information;
• inform us about relevant medical history, allergies, medications, and previous treatment;
• follow pre-treatment and post-treatment instructions provided by the clinic;
• attend scheduled appointments on time or give reasonable notice if unable to attend;
• use this website lawfully and respectfully.

9. Treatment outcomes

Dental treatment outcomes can vary from patient to patient. While we aim to provide high-quality care and appropriate treatment planning, no treatment can be guaranteed to achieve a specific aesthetic, medical, or long-term result in every case.

Healing times, comfort, appearance, and long-term performance of dental work may depend on factors outside our control, including oral hygiene, biological response, existing health conditions, smoking, aftercare compliance, and follow-up attendance.

10. Emergencies and urgent issues

Our website and messaging channels are not intended for medical emergencies. If you believe you are experiencing a medical or dental emergency, you should seek immediate assistance from the appropriate emergency or urgent care provider.

11. Third-party services and links

Our website may link to third-party websites, maps, booking tools, messaging platforms, payment tools, or social media services. We do not control and are not responsible for the content, terms, privacy practices, availability, or performance of third-party services.

12. Intellectual property

All website content, including text, layout, design, branding, graphics, photos, logos, and other materials, is owned by Smileistry or used with permission unless otherwise stated. You may not copy, reproduce, republish, distribute, modify, or commercially exploit website content without prior written permission.

13. Acceptable use

You agree not to misuse this website. This includes, without limitation:

• attempting to interfere with website security or performance;
• submitting false, harmful, unlawful, or misleading information;
• using the website for spam, harassment, or abusive behaviour;
• copying or scraping website content without permission;
• introducing malicious code, bots, or other harmful technology.

14. Limitation of liability

To the fullest extent permitted by applicable law, Smileistry shall not be liable for indirect, incidental, special, consequential, or punitive losses arising out of or related to your use of the website, reliance on website content, temporary unavailability, technical issues, or third-party services.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

15. Privacy and personal data

Your use of the website and our handling of personal information are also governed by our Privacy Policy. Where you submit medical or treatment-related information, you confirm that you have the right to share that information with us for the purpose of your enquiry, consultation, or care assessment.

16. Marketing and communications

If you choose to opt in, we may contact you regarding your enquiry, appointments, treatment information, reminders, follow-ups, or marketing communications in accordance with applicable law. You can opt out of marketing communications at any time.

17. Changes to services or website content

We may update, modify, suspend, or remove website content, treatment information, service descriptions, pricing references, booking availability, or parts of the website at any time without prior notice.

18. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after any update means you accept the revised Terms & Conditions.

19. Governing law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing the clinic’s operations, unless mandatory consumer protection rules in your country of residence require otherwise.

20. Contact us

If you have questions regarding these Terms & Conditions, please contact us at:

Smileistry SHPK
NUIS: M61607045D
Rruga Irfan Tomini 5, Tiranë 1020, Albania
Phone: +355 67 200 0600
Email: [email protected]